Frequently Asked Question
Our happiness team is always here to assist.
Shipping destinations:
We support global shipping.
*Please check the restrictions on e-cigarettes imports in your country before placing an order.
Shipping times:
All orders will be dispatched the next day From MON. to FRI.
It usually takes 3-7 business days to be delivered to you. Shipping time might vary depending on location, shipment method and other factors.
Shipping cost:
Orders over $100 will have free shipping
Otherwise, you will be charged a $12 shipping fee. The full price will be displayed at checkout.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
Timing: we have a 30-days Return Policy, since the day item was received.
If a product gets damaged – we offer 100% refund.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. For returns, please Contact Us, include your order number, name and the reason for the return.
We will provide you with instructions where to send returned goods.
If the refund is approved, then it will be processed and a credit will automatically be applied to your original payment method shortly after.
If there is products damage or missing, we will be responsible for the shipping fee. If the product is returned or exchanged for personal reasons, the shipping fee incurred for the return and exchange of items shall be borne by the user. We will not refund or resend the products until we recieve and check the parcel.
Can I update/cancel my order ot address on my order?
If you need to update before receiving tracking information, please contact us with your order number and the content that needs to be updated. But if the order has been sent, sorry that the product cannot be changed, please contact the courier company directly.
Do you have a physical store to local pick up?
So sorry we now only support the online shopping. And we provide a $5 discount for the first time buyer, just subscribe HERE and get the code now!
I’m a first-time buyer, any coupon code I can use?
Subscribe Here and you will get $5 off on your first order.
Any promotion in your store?
There will be special sales every Wednesday in our shop. All brands will have a specific hot-selling flavors discount up to 50% off. We will push sales information to our followers and subscribers.
In addition, we also provide the Refer Program, Affiliate Program, and Reviews Program to help you earn free products, store credits, discount, and cashback, please feel free to learn more.
Why my discount code did not work?
Please be sure that your spelling and symbols are complete and correct. Each discount code can only be used once per person and cannot be combined.
Please contact us if it still cannot be used after inspection.